Privacy Policy

1. Introduction

Welcome to Cadence ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our macOS application and website at writewithcadence.com.

By using Cadence, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Email address (for authentication)
Account login credentials

Voice Transcriptions:

We do not store transcript text content
We do not store AI-generated rewrites of your content
Audio file are deleted immediately after transcription
Tone selections (Professional, Casual, Direct, Empathetic, Refined)

2.2 Information Collected Automatically

Usage Data:

Number of recordings per month
Word count per recording
Timestamps of recordings
Feature usage patterns
Subscription tier and payment status

Technical Data:

Device information (macOS version)
App version
Error logs and crash reports

2.3 Information We Do NOT Collect

We do not collect:

Audio files (deleted immediately after transcription)
Payment card details (handled by Stripe)
Location data
Biometric data or voice prints
Personal characteristics (age, gender, race, etc.)
Health or medical information (unless you speak it)
Government-issued IDs

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3. How We Use Your Information

We use your information to:

✓ Provide and improve our service - Transcribe your voice and rewrite content using AI
✓ Manage your account - Authentication, subscription management, usage limits
✓ Process payments - Billing for Pro subscriptions through Stripe
✓ Customer support - Respond to your inquiries and provide assistance
✓ Improve our product - Analyze usage patterns to enhance features
✓ Comply with legal obligations - Tax compliance, fraud prevention, legal requests
✓ Send administrative communications - Account notifications, payment receipts, usage limit warnings
✓ Send promotional communications - New features and product updates (you may opt out)

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4. How We Share Your Information

We share your information only with trusted third-party service providers necessary to operate Cadence:

4.1 Service Providers

OpenAI (Privacy Policy | DPA)

Purpose: Transcribe voice recordings and rewrite text using AI
Data Shared: Voice transcriptions, rewriting prompts
Note: OpenAI does not train on API data

Supabase (Privacy Policy | DPA)

Purpose: Database hosting and user authentication
Data Shared: Email, user IDs, usage metadata (no transcript content)

Compliance: SOC 2 Type II, GDPR compliant

Stripe (Privacy Policy | DPA)

Purpose: Payment processing and subscription management
Data Shared: Email, payment information
Compliance: PCI DSS Level 1, SOC 2

Vercel (Privacy Policy | DPA)

Purpose: API infrastructure hosting
Data Shared: API requests containing transcriptions
Compliance: GDPR/CCPA compliant

All service providers have data processing agreements in place and are contractually obligated to handle your data securely.

4.2 What We Do NOT Do

We do not:

❌ Sell your personal information to third parties
❌ Share your data for advertising or marketing purposes
❌ Use your data for behavioral tracking or profiling
❌ Share your data with data brokers
❌ Disclose your information to business affiliates or partners

5. Data Retention

Active Accounts:

We retain your data for as long as your account is active and you continue to use Cadence

Deleted Accounts:

When you delete your account, we permanently delete all your personal data within 30 days
Backups may retain data for up to 90 days for disaster recovery purposes

Legal Obligations:

We may retain certain data longer if required by law (e.g., tax records, fraud prevention)

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 All Users

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Export: Request a copy of your data in a portable format

6.2 EU/UK Users (GDPR)

Restriction: Request we limit how we use your data
Objection: Object to processing of your personal information
Portability: Receive your data in a machine-readable format
Withdraw Consent: Withdraw consent for processing at any time

6.3 California Users (CCPA/CPRA)

Know: Know what personal information we collect and how we use it
Delete: Request deletion of your personal information
Opt-Out: Opt out of the sale of personal information (note: we do not sell your data)
Non-Discrimination: Not be discriminated against for exercising your rights

6.4 Other US State Residents

Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws have similar rights to access, delete, and correct their personal information.

6.5 How to Exercise Your Rights

To exercise any of these rights:

Email us: support@writewithcadence.com
In-App: Preferences → Account → Delete Account (for account deletion)

We will respond to your request within 30 days (or as required by applicable law).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

✓ Encryption in transit (TLS/SSL)
✓ Encryption at rest (database encryption)
✓ Access controls and authentication
✓ Regular security audits
✓ Secure third-party service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Our service providers may process your data in the United States and other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements with all service providers
Compliance with GDPR and applicable privacy laws

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9. Children's Privacy

Cadence is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it immediately.

If you believe a child has provided us with personal information, please contact us at privacy@writewithcadence.com.

10. Important Notices

10.1 Sensitive Content Warning

Do not dictate:

Passwords or access credentials
Credit card numbers or banking details
Social security numbers or government IDs
Sensitive medical diagnoses or health records
Highly confidential business information

While we protect your data, you are responsible for what you choose to dictate into Cadence.

10.2 AI-Generated Content

Cadence uses AI to transcribe and rewrite your content. AI-generated content may occasionally be inaccurate or inappropriate. You are responsible for reviewing and using AI output appropriately.

You retain full ownership of all content you create using Cadence, including AI-generated rewrites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

For material changes, we will notify you via:

Email notification
In-app notification
Prominent notice on our website

Your continued use of Cadence after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Email: support@writewithcadence.com
Website: https://writewithcadence.com

For data subject access requests, privacy concerns, or to exercise your rights, please use the email address above.

13. Cookie Policy

Our macOS application does not use cookies or tracking technologies.

Our website (writewithcadence.com) does not currently use cookies for tracking or analytics. If we add cookies in the future, we will update this policy and provide appropriate notice.

Last Updated: October 22, 2025