Terms of Service

Agreement to Terms

By accessing or using Cadence (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Cadence ("we," "us," or "our").

Description of Service

Cadence is a macOS desktop application that:

• Transcribes your voice recordings into text using AI
• Rewrites your content in multiple tones (Professional, Casual, Direct, Empathetic, Refined)
• Allows you to copy and use the generated text in other applications

The Service uses artificial intelligence (OpenAI) to process and transform your spoken words into polished written content.

System Requirements

Cadence requires macOS 10.15 (Catalina) or later. We do not guarantee compatibility with older operating systems or hardware configurations.

Eligibility

You must be at least 18 years old to use Cadence. By using the Service, you represent and warrant that you are 18 years of age or older.

If we learn that a user is under 18, we will terminate the account immediately and delete all associated data.

Account Registration

Account Creation

To use Cadence, you must:

• Provide a valid email address
• Create an account using our magic link authentication
• Maintain accurate and current account information

Account Security

You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Account Sharing

Each account is for individual use only. You may not share your account credentials with others. Multi-user access requires separate accounts. Contact us at support@writewithcadence.com for team or business pricing inquiries.

Subscription Plans and Billing

Plan Types

Free Plan:

• 25 recordings per month (resets on the 1st of each month at 12:00 AM UTC)
• 5 AI tone variations
• Basic support

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Pro Plan ($8/month):

• Unlimited recordings
• 5 AI tone variations
• Priority support
• Early access pricing locked in forever

Billing Terms

Payment:

• Pro subscriptions are billed monthly in advance
• Payments are processed securely through Stripe
• You authorize us to charge your payment method on file

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Price Lock:

• Early adopters lock in the $8/month price forever
• We may increase prices for new users, but your rate remains fixed
• Price lock applies only to continuous active subscriptions

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Auto-Renewal:

• Subscriptions automatically renew each month
• You can cancel anytime to stop future charges
• Cancellation takes effect at the end of your current billing period

Promotional Offers

We may offer promotional pricing, discount codes, or free trials from time to time. Promotional terms will be specified at sign-up and may differ from these standard Terms. Promotional pricing does not guarantee price lock unless explicitly stated.

Cancellation and Refunds

Cancellation

• You may cancel your Pro subscription at any time
• Cancellations take effect at the end of your current billing period
• You retain Pro access until the end of the paid period
• Subscriptions are non-refundable except as specified in our 7-day money-back guarantee
• We do not provide prorated refunds for partial billing periods

Refund Policy

• We offer a 7-day money-back guarantee for new Pro subscribers
• Request a refund within 7 days of your first payment
• Refunds are issued to your original payment method within 5-10 business days
• After 7 days, all payments are final and non-refundable
• Refunds are not available for accounts terminated for Terms violations

How to Cancel

• In-app: Preferences → Subscription → Manage Subscription (redirects to Stripe Customer Portal)
• Email: support@writewithcadence.com

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Usage Limits

Free Plan

• Limited to 25 recordings per month
• Resets on the 1st of each month at 12:00 AM UTC
• Exceeding limits requires upgrading to Pro

Pro Plan

• No usage limits or caps
• Fair use policy applies: Pro Plan is for individual use. You may not resell, redistribute, or use the Service to provide services to third parties without our written consent.

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Acceptable Use Policy

Permitted Uses

You may use Cadence to:

• Create content for personal or professional communication
• Draft emails, messages, notes, and documents
• Improve your writing efficiency and clarity
• Generate content in different tones for various contexts

Prohibited Uses

You may NOT use Cadence to:

• Generate illegal, harmful, or abusive content
• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Impersonate any person or entity
• Harass, threaten, or harm others
• Distribute spam, malware, or viruses
• Attempt to reverse engineer or hack the Service
• Resell or commercially distribute the Service
• Use the Service for automated or bot-driven purposes
• Share your account with others
• Abuse our support team or systems
• Generate content that violates OpenAI's usage policies

Consequences of Violation

Violation of these Terms may result in:

• Immediate suspension or termination of your account
• Deletion of your data
• Legal action if applicable
• No refund of fees paid

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Intellectual Property

Your Content

You Own Your Content:

• You retain all rights to content you create using Cadence
• This includes both your original voice transcriptions and AI-generated rewrites
• AI-generated rewrites are considered derivative works of your original voice input, and you own all rights to both
• You are free to use, edit, publish, or distribute your content as you wish

License to Us:

• You grant us a limited license to process your content solely to provide the Service
• We may store your transcriptions to enforce usage limits and improve the Service
• We do not use your content for training AI models or any other purpose beyond providing the Service to you
• We do not sell or share your content with third parties (except as required to operate the Service, such as processing through OpenAI)

Our Intellectual Property

The Cadence application, website, and all related materials are owned by us and protected by intellectual property laws. This includes:

• The Cadence name, logo, and branding
• The application code and design
• The user interface and features
• Documentation and support materials

You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our express written permission.

AI-Generated Content Disclaimer

AI Accuracy

Cadence uses artificial intelligence (OpenAI) to transcribe and rewrite your content. AI-generated content:

• May contain errors, inaccuracies, or unexpected results
• Should be reviewed before use in professional, legal, medical, or other important contexts
• Does not constitute professional advice of any kind
• May occasionally produce inappropriate or unexpected results
• Depends on the quality of your voice input and recording conditions

You are responsible for reviewing and using AI output appropriately.

No Warranties

We do not guarantee that:

• Transcriptions will be 100% accurate
• Rewrites will meet your specific needs
• AI output will be error-free or appropriate for all uses
• The Service will always be available or uninterrupted
• AI models will remain unchanged (we may update to newer versions)

Your Responsibility

You agree to:

• Review all AI-generated content before use
• Not rely on AI output for critical decisions without human review
• Understand that AI is a tool to assist, not replace, human judgment

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Privacy and Data

Your use of Cadence is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Points

• We do not store audio files (deleted immediately after transcription)
• Text transcriptions are stored securely in our database
• We do not sell your data to third parties
• You can delete your account and data at any time
• We use industry-standard encryption for data transmission and storage

Please read our full Privacy Policy at: https://writewithcadence.com/privacy

Data Backup

You are responsible for maintaining backups of your content. We are not responsible for loss of data due to technical issues, account termination, service discontinuation, or any other reason.

Data Retention

We retain your data as follows:

• Active accounts: Data stored indefinitely while your account is active
• Deleted accounts: Data deleted within 30 days of account deletion
• Billing records: Retained for 7 years for tax and accounting purposes
• Legal holds: Data we must retain to comply with legal obligations

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Third-Party Services

Cadence relies on third-party services:

• OpenAI for voice transcription and AI rewriting
• Supabase for data storage and authentication
• Stripe for payment processing
• Vercel for API hosting

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Your use of these services through Cadence is subject to their respective terms and policies. We are not responsible for the actions, policies, availability, or performance of third-party services.

You agree to comply with OpenAI's usage policies when using Cadence.

Export Compliance

You agree to comply with all applicable export and import control laws and regulations in your use of Cadence. You may not use the Service in any country or region that is subject to U.S. trade embargoes or sanctions.

Service Availability

Uptime

We strive to provide reliable service but do not guarantee:

• 100% uptime or availability
• Uninterrupted access to the Service
• Error-free operation
• Compatibility with all systems or future macOS versions

Maintenance

We may:

• Perform scheduled or emergency maintenance
• Temporarily suspend the Service for updates
• Modify or discontinue features with reasonable notice

We will notify you of planned maintenance when possible via email or in-app notification.

Beta Features

Cadence may include beta or experimental features. These are provided "as-is" and may change, malfunction, or be discontinued without notice. Beta features are not subject to the same service level expectations as stable features.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from your use or inability to use the Service
• Any content created using AI features
• Actions, availability, or performance of third-party services (OpenAI, Stripe, etc.)
• Data loss or corruption
• Errors or inaccuracies in AI-generated content
• Security breaches beyond our reasonable control

Liability Cap:

Our total liability to you for any claims arising from or related to the Service shall not exceed the greater of:

• The amount you paid us in the 12 months before the claim, or
• $100 USD

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Cadence, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Content you create using the Service
• Your violation of any laws or regulations

Termination

By You

You may terminate your account at any time by:

• Deleting your account in Preferences → Account
• Emailing us at support@writewithcadence.com

By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Abuse the Service or our systems
• Fail to pay for Pro subscription
• Engage in fraudulent activities
• Use the Service in a manner that harms us or other users

We will provide notice when possible, but may terminate immediately for serious violations without refund.

Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• We will delete your data within 30 days (except for billing records, which we retain for 7 years for tax purposes, and data we must retain to comply with legal obligations)
• No refunds for remaining subscription time (except as stated in our refund policy)
• You must cease all use of the Service and our intellectual property

Sections that should survive termination remain in effect, including: Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

International Users and Data Protection

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR):

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at support@writewithcadence.com.

Our legal basis for processing your data is:

• Consent: You agree to our processing when you create an account
• Contract performance: Processing necessary to provide the Service
• Legitimate interests: Improving and securing the Service

Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. By using the Service, you consent to such transfers.

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, USA, without regard to its conflict of law principles.

Informal Resolution

Before filing any formal claim, please contact us at support@writewithcadence.com to attempt informal resolution. We'll work in good faith to resolve disputes amicably.

Arbitration (US Users)

For users located in the United States: Any disputes, claims, or controversies arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules, rather than in court.

Key Arbitration Terms:

• Arbitration will be conducted in Connecticut or remotely via videoconference
• Each party pays their own costs and fees
• You waive your right to a jury trial
• You waive your right to participate in class actions or class arbitrations
• The arbitrator's decision is final and binding

Exception for Small Claims:

Either party may assert claims in small claims court if the claims qualify and remain in small claims court.

Non-US Users

For users located outside the United States: Disputes shall be resolved in the state and federal courts located in Connecticut, USA, and you consent to personal jurisdiction in those courts.

Exceptions for Injunctive Relief

Either party may seek injunctive or equitable relief in court for:

• Intellectual property infringement
• Unauthorized use of the Service
• Violations of the Acceptable Use Policy

Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, Service features, or legal requirements.

Notice of Changes

Changes will be effective:

• Minor changes: Immediately upon posting (e.g., clarifications, typo fixes)
• Material changes: 30 days after notice (e.g., pricing changes, new restrictions)

We will notify you of material changes via:

• Email notification to your last known email address on file
• In-app notification when you next use the Service
• Prominent notice on our website

It is your responsibility to maintain a current email address. If your email bounces, we are not responsible for failure to receive notice.

Acceptance of Changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you don't agree to changes, you must stop using the Service and may cancel your account.

Version History

Previous versions of these Terms are available upon request by contacting support@writewithcadence.com.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cadence regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Cadence.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including to affiliates or in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Internet outages or infrastructure failures
• Third-party service failures (OpenAI, AWS, Stripe, etc.)
• Government actions or legal restrictions

Language

These Terms are written in English. Any translations provided are for convenience only. In the event of conflicts between versions, the English version prevails.

Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

Contact Information

For questions, concerns, or requests related to these Terms:

• All inquiries: support@writewithcadence.com
• Website: https://writewithcadence.com

Acknowledgment

By using Cadence, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service.

Last Updated: October 22, 2025

Version: 1.0

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